We had a great experience purchasing a Hyundai Palisade at Brooklyn Park! Samson did an amazing job helping us and was patient with our questions and requests throughout the process. We walked away very satisfied and comfortable with our purchase.

Had a great experience with Thomas picking up a van for the family. He helped bring a car from across town to the dealership for us to drive, and even assisted me in getting a Blu Ray from Wal Mart to test out the media system. Great team and also shout out to Brian for getting me a great rate on the financing

I actually enjoy going to my oil change appointments at Walser Hyundai. The waiting area is so pleasant and I always get a lot of work done or get caught up on reading. I bring my laptop and use the wifi. I appreciate the popcorn and the coffee and water. The place is so bright and clean and well-kept. I feel comfortable there. Oh, and they always do a great job with my car, too :)

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it's perfect place for fix your vehicle.. they are professional more than you think.. always guide you for right think.. I am Leaving in Eden Prairie but always go to this Brooklyn park location just for their excellent service.. and I trust them

Sales person was uniformed about the vehicle I was buying. Paperwork took a very long time. Vehicle was brought to the detailing bay for some paint touch up which was not done while I waited.

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Eric Dahl is a real professional and transparent gentleman. Selling my vehicle to Eric was easy and fair. I would highly recommend Eric to anyone looking to selling their vehicle!

Except for some scuffing on the hood finish that needs to be resolved, the purchase went okay. They just happened to have a new Limited in the day I was in.

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I had excellent service! Customer service was great. From Troy

They worked hard to make sure my extended warranty would cover my repairs. I am very thankful for all they did.

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Rhett was very efficient and knowledgeable!

My engine was replaced I took it into a different shop for a totally different issue. They showed me some things that were off . So basically I was told whoever put the engine in did a sloppy job!!. Of course what I did I text the person that I was working with and tell him that I will need it to bring it back so they can do the proper work. It's frustrating because they keep my car for almost 2 and 1/2 weeks. And then for them to leave bolts loose And it looks like it's leaking. It's ... Read More

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DealerRater - Jun 12, 2025

My engine was replaced I took it into a different shop for a totally different issue. They showed me some things that were off . So basically I was told whoever put the engine in did a sloppy job!!. Of course what I did I text the person that I was working with and tell him that I will need it to bring it back so they can do the proper work. It's frustrating because they keep my car for almost 2 and 1/2 weeks. And then for them to leave bolts loose And it looks like it's leaking. It's just very disappointing. Nothing came out of my pocket wish was great but it was a very expensive bill.

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Easy to schedule an appointment for service. Friendly and knowledgeable staff. Excellent service! Great Dealership!

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This place is TOP NOTCH! My car was recently totaled, so I went online just to peek at my options. I saw a car I thought was nice, so I messaged the dealership to see if the car was still available. From that point on, I was handled with the best service you could ask for! They responded right away letting me know the car was still available & set up a time for me to come look. Each person I spoke to was extremely kind, friendly & helpful. There was no pressure to buy, the salesman was very knowledgeable &... Read More

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Google - Jun 11, 2025

This place is TOP NOTCH! My car was recently totaled, so I went online just to peek at my options. I saw a car I thought was nice, so I messaged the dealership to see if the car was still available. From that point on, I was handled with the best service you could ask for! They responded right away letting me know the car was still available & set up a time for me to come look. Each person I spoke to was extremely kind, friendly & helpful. There was no pressure to buy, the salesman was very knowledgeable & answered any questions I had. It was a very relaxing, easy experience & needless to say I had keys in hand & drove off with my new car in about an hour! I highly recommend this dealership.

Felt I was jerked around regarding price and trade in allowance value towards 2025 Palisade.

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Took a long time despite having an appointment, the confused service person was regarding warranty coverage,

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Very friendly, Fast, easy to get an appointment, very efficient and knowledgeable, comfortable waiting area

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I was buying a new ('25) Ioniq 5 in the XRT trim. These are hard to come by right now because the new Metaplant in GA has no devoted train station. It ended up being a really long process (supposed to arrive in March, didn't arrive until June 2nd). However, none of this was Tim (my salesperson) or Walser's fault. Tim was very responsive to all my emails and questions and kept me up to date throughout the entire process as it made its way from GA to MN. If you are in the market for an EV, I highly ... Read More

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Google - Jun 8, 2025

I was buying a new ('25) Ioniq 5 in the XRT trim. These are hard to come by right now because the new Metaplant in GA has no devoted train station. It ended up being a really long process (supposed to arrive in March, didn't arrive until June 2nd). However, none of this was Tim (my salesperson) or Walser's fault. Tim was very responsive to all my emails and questions and kept me up to date throughout the entire process as it made its way from GA to MN. If you are in the market for an EV, I highly recommend Walser Hyundai in BP!

They gave my car an oil change, inspection and rotation of tires. I still need to get a recall done. It takes 2 hours but they did a good job.

Clean with knowledgeable service managers. The work was explained throughly and in easy to understand terms. The work was completed promptly

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I bought my 2024 Venue from Walser Hyundai last June and yesterday was in for my second oil change and check up. The service department is very nice and very knowledgeable, answering my questions with patience. I appreciate the quality work they do and will continue to bring them my business.

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Very simple to get vehicle from walser, flexible and friendly staff, I will recommend them to friends who are ready to acquire vehicle

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Eager to offer their products

Azza was responsive to my questions and made an purchasing a vehicle in another state surprisingly smooth. The vehicle we wanted isn't sold where we live, and the transparent pricing and electronic documents made the process less stressful than I expected. We even got more for our trade-in than initial estimates = win-win! Azza followed up quickly after the purchase multiple times. Who knew car purchasing didn't have to be terrible?

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Jason was extremely helpful and patient without being overly pushy. No shady sales tactics like I've seen at other dealerships.

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The service provided is individual and staff keep you informed of progress throughout the visit. The multi-point inspection provides reassurance that all is good. I feel confident that Walser has my best interest at heart.

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They were curious and kind. The work was done ahead of schedule. They even helped my with my bluetooth.

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In and out more quickly than I'd expected. Steve's a good guy. Twelfth word, Thirteenth Word. Fourteenth Word. Fifteenth word. (No kudos for survey designer.)

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Absolutely HORRIBLE follow up. Purchased a used Mercedes for my wife. Wanted to pay cash but was told by Nathan about a "deal" to save $500 and to get gap insurance. That we could pay it off anytime. Well, the lender (which we didn't want) told us we can't pay it off until June and, in the meantime, we accumulate interest which is why we wanted to pay cash for the car in the first place. My wife and I have called and spoken to Nathan, and he keeps telling us "the guy he needs to ... Read More

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DealerRater - Jun 2, 2025

Absolutely HORRIBLE follow up. Purchased a used Mercedes for my wife. Wanted to pay cash but was told by Nathan about a "deal" to save $500 and to get gap insurance. That we could pay it off anytime. Well, the lender (which we didn't want) told us we can't pay it off until June and, in the meantime, we accumulate interest which is why we wanted to pay cash for the car in the first place. My wife and I have called and spoken to Nathan, and he keeps telling us "the guy he needs to speak with is not in right now, I'll call you back." Still waiting for my 9 promised return calls from Nathan. How insincere and irresponsible. Truly a case of "he made his sale, and that's all that mattered to him. " Very disappointing.

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Went in for a complimentary oil change and tire rotation . Told this to the service agent upon entering . Found out when I got home after locking at the receipt that they did not do the tire rotation .very very disappointing!!

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I haven't spent much time having my car repaired at dealers over the years. When I did, it wasn't usually a good experience. The dealers currently treat their customers like they appreciate them. I have had positive experiences at my Hyundai dealer.

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We bought a car here paid in full a 2022 Tucson and the transmission completely failed. We had to borrow a car from a relative while we waited to get a loaner car. We waited almost a month to get the new transmission installed. When it was finally installed it was Thursday fishing opener weekend I was getting ready to go up north and they called and said it was done that morning. I asked if we could pick it up Monday they said that Hyundai corporate will need me to bring the loaner car back immediately or I would be ... Read More

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DealerRater - May 31, 2025

We bought a car here paid in full a 2022 Tucson and the transmission completely failed. We had to borrow a car from a relative while we waited to get a loaner car. We waited almost a month to get the new transmission installed. When it was finally installed it was Thursday fishing opener weekend I was getting ready to go up north and they called and said it was done that morning. I asked if we could pick it up Monday they said that Hyundai corporate will need me to bring the loaner car back immediately or I would be charged for the loaner car. I thought that was insane because after a month I just need to drop everything I’m doing and go to Hyundai and pick up my car that the transmission went out on or else I’ll be charged for the inconvenience of the loaner car. After we got the car back it worked fine for a bit then it started to shift odd again so now we are forced to once again drop everything we are doing to go and drop it off and somehow spawn another car to get to work that was supposed to be fixed already, we don’t have another car we thought when we purchased the car that it was in good shape. So explain to me how we get to work while we wait to be approved for the loaner car that was taken back because the car was “fixed”. We needed to drop everything and go get our car same day so I don’t understand how the car wasn’t test driven to make sure it was actually fixed. They want to rush me but they can take over a month to fix the car. I didn’t call non stop and try to rush them into fixing the transmission nor did I give them any grief about how ridiculous it is that a transmission on a car with 30000 miles literally fails. When you pay for something in full that is very expensive you expect to get something out of it. Hyundai has been a terrible experience we are losing valuable time running back and fourth to Hyundai wasting resources trying to borrow family cars. This time we don’t have a car to borrow and we have to wait for a new loaner car to be approved so what should we do… Call in to work? This has been nothing but a headache and we wish we went with another company. Don’t bring your business here bring it elsewhere.

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The service department lost the paperwork on my car and I ended up waiting twice as much time as was needed. I waited in the shop and after the allotted time that I was supposed yo want I checked in at the service advisor desk. He said that the paperwork was put to the side and hadn't been started yet. The overall Service Manager came out and was very not concerned at at. Wanted to get me a rental. But I use my car and couldn't accept the rental. I needed to wait for the car. He said ... Read More

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DealerRater - May 31, 2025

The service department lost the paperwork on my car and I ended up waiting twice as much time as was needed. I waited in the shop and after the allotted time that I was supposed yo want I checked in at the service advisor desk. He said that the paperwork was put to the side and hadn't been started yet. The overall Service Manager came out and was very not concerned at at. Wanted to get me a rental. But I use my car and couldn't accept the rental. I needed to wait for the car. He said I'd have to wait for the car to be fixed. Basically that was all the Service Manager had said. I didn't see him again during my visit. The Service Advisor Carl Riedl was very compassionate and came and followed up with me during the additional time to get the car fixed. If only the actual Service Manager had the same compassion. My time is just as valuable as your time. I was not happy that it was almost doubled the amount of time that it took to get the car actually fixed from what was promised.

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Nathan and Brian were awesome! Thank you!

Everything was great and I couldn't ask for a better experience. The staff was amazing.

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We had a great experience at this dealership, thanks to Elijah in the service department. He was incredibly helpful from start to finish. Our vehicle was having issues with the sensors and from the moment we got in touch with Elijah, the entire process was smooth and stress-free. He followed through on everything he said he would do such as contacting the warranty company, kept us informed, scheduled our vehicle to be brought in quickly and even arranged a rental for the day. Elijah was professional, respectful and reliable every step of the way. It’s rare to find that ... Read More

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Google - May 29, 2025

We had a great experience at this dealership, thanks to Elijah in the service department. He was incredibly helpful from start to finish. Our vehicle was having issues with the sensors and from the moment we got in touch with Elijah, the entire process was smooth and stress-free. He followed through on everything he said he would do such as contacting the warranty company, kept us informed, scheduled our vehicle to be brought in quickly and even arranged a rental for the day. Elijah was professional, respectful and reliable every step of the way. It’s rare to find that kind of customer service and he truly went above and beyond. He’s a great representative of the dealership and absolutely deserves a promotion. Highly recommend asking for Elijah if you need service on your vehicle.

Overall, took too long to complete the issues. That being said, the staff was friendly and committed to getting multiple issues sorted and corrected. They did a good job of communicating, and all issues have been fixed. During the process they allowed me to use a loaner vehicle so my inconvenience was basically zero. I would come back to them, I have had consistently good experiences from Walser.

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Excellent customer service and very expedient service time.

The team at Walser were more than accommodating every time I visited the dealership, from multiple test drives to final purchase. Like any dealer offered add-ons, but they didn’t push them and were just fine with me declining extra services. They really worked with me to get the best bang for my buck.

Total satisfaction with the process, Justin was helful in all purchase aspects. Not interested in buying a 2nd vehicle but if I was it would be through Justin.

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Javier was curteous, knowledgeable and helpful.

NEVER WILL I USE THIS PLACE AGAIN! THE EMPLOYEES ARE LIARS! THANK YOU NO THANKS!

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I just purchased my second New Hyundai from Thomas Robinson. He has been very helpful and very pleasant to deal with. In addition Gabe (sales mgr)and Errica the GM were also very helpful. I would recommend this dealership to anyone looking to purchase a new vehicle.

I made the trip from out of state hoping for a direct, no games, smooth experience—and that’s exactly what I got, thanks to the incredible team at Walser Hyundai. Nathan treated me like family—no pressure, no sales tactics, just genuine help and thoughtful attention to my needs. Erikka, the dealership’s manager, was the glue that held it all together. Her leadership and attention to detail were evident in how smoothly everything went. She answered all my questions on the phone before I even arrived, and had a fantastic team ready to help when I arrived. Brian ... Read More

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Google - May 22, 2025

I made the trip from out of state hoping for a direct, no games, smooth experience—and that’s exactly what I got, thanks to the incredible team at Walser Hyundai. Nathan treated me like family—no pressure, no sales tactics, just genuine help and thoughtful attention to my needs. Erikka, the dealership’s manager, was the glue that held it all together. Her leadership and attention to detail were evident in how smoothly everything went. She answered all my questions on the phone before I even arrived, and had a fantastic team ready to help when I arrived. Brian in finance helped finish the process with clear, stress-free steps. This should be how all dealerships do business. This was the first new vehicle I’ve ever bought for myself, and I’m so glad I made the trip out of state to do it here. Walser Hyundai is a rare gem—I’ll be returning here for future vehicles and highly recommend this dealership to anyone looking for an honest, supportive car-buying experience. It’s absolutely worth the drive.

Everything was great with this purchase apart from financing. I asked to only have my credit ran for the top 3 banks with the best rate. I stated twice i did not want to be shot gunned for credit. The gentleman stated that he would run only 3 banks... so long story short i am still getting offers 3 weeks after my visit. They ran me through every bank known to man ( this is how it feels) not happy with this as my credit just keeps falling... think carefully first before giving your details.

Had a great experience with Nate at Walser Hyundai. I am very happy with my purchase and love my new car. Nate was very patient with me and did everything he could to make the process as quick as possible.

Timothy was fantastic! Knowledgeable, patient, and incredibly generous with his time. He even came in on his day off and worked with us for hours to make sure everything was finalized. We truly appreciated his help and attention to detail.

I stopped by this weekend to check out a vehicle I had been eyeing for a while. During the test drive, Samson was incredibly helpful and attentive to all of my questions. He made sure I was comfortable throughout the entire process and took the time to clarify and reiterate any points I had concerns about, helping me feel confident in my decision. I’m very pleased with the exceptional service Sam provided during this new purchase.

Samson was so helpful and the team gave excellent, efficient care. The dealership was beautiful and efficient.

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Just a number, I need tires. Ask the service rep for a quote on tires. He never got back to me on tires. My car was done and sitting at the door for over 20 minutes. I had to go up to the service desk and talk to someone else to get my car checked out. Will be buying tires somewhere else.

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Excellent and timely service, friendly staff. Clean facility, I waited at the service center while my car was serviced, they finished within 1 hour.

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They were fine to buy a car from but want services you need are utterly terrible.

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Arrived on time and told service tech I was there for my complimentary oil change and tire rotation . He said okay they would get right on it. After being told my Santa Fe was done he had me come out to sign paperwork and said I was good to go. After pulling out off the service bay I stopped to check over paperwork. Right away I noticed there was no mention that they did the tire rotation. Very disappointed in the follow up off the service tech, I feel he was probably not even listening to what I said when ... Read More

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DealerRater - May 18, 2025

Arrived on time and told service tech I was there for my complimentary oil change and tire rotation . He said okay they would get right on it. After being told my Santa Fe was done he had me come out to sign paperwork and said I was good to go. After pulling out off the service bay I stopped to check over paperwork. Right away I noticed there was no mention that they did the tire rotation. Very disappointed in the follow up off the service tech, I feel he was probably not even listening to what I said when I arrived. I did not have the time to go back in and wait more time.

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The sales staff is top notch. I had them grab a car from another Walser just to bring my business to them.

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Samson was awesome to work with! Inviting us to come and drive the vehicle we ultimately purchased after connecting near closing time. The buying process was super smooth; he walked us through each step and took the time to ask us if we had questions as we worked through it. This is our third vehicle from Walser and we keep coming back because of people like him! Thank you

I had to call to check on my vehicle status several times cause the app was never updated after the initial check in.

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Came for my regular service on our Hyundai Palisade. The service was good but it took more than 2 hours for an oil change and tire rotation even though I had an appointment. The service representative tried to charge us for the service even though it's covered as part of our new vehicle purchase.

We purchased a 2024 Hyundai Elantra Hybrid from Walser Hyundai in January of this year. The purchase, for the most part, was a great experience. We drove 230 miles to make this purchase, as this was the absolute best price we found for this particular model. The Elantra has been great up until the point we were hit by a driver running a stop sign. When it was being repaired by a local body shop, the shop noticed there was slight damage to the rim, so they needed to remove the tire to make repairs to the rim. However, they informed us ... Read More

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DealerRater - May 16, 2025

We purchased a 2024 Hyundai Elantra Hybrid from Walser Hyundai in January of this year. The purchase, for the most part, was a great experience. We drove 230 miles to make this purchase, as this was the absolute best price we found for this particular model. The Elantra has been great up until the point we were hit by a driver running a stop sign. When it was being repaired by a local body shop, the shop noticed there was slight damage to the rim, so they needed to remove the tire to make repairs to the rim. However, they informed us that the wheel lock key for the locking lug nuts was missing from it's case in the trunk floor compartment. The case was there but the key was missing. To expedite the process, the body shop was able to order a replacement key for $60. When we called Walser to ask to be reimbursed for the missing key, they informed us they would not be able to do that. Their claim was that it was because it was a used car, and there were no guarantees of equipment and that the purchase was made 4 months ago. I have a few problems with these reasons for denying our reimbursement claim. First, while it was technically a used vehicle, it was also a program vehicle, being used by Walser as their service loaner vehicle, so it was never sold to another party prior to us purchasing it. Secondly, we had inquired whether the tires had been rotated prior to purchase and they informed us that, in fact, they had just been rotated, due to a tire needing a repair. What this tells me, looking back on this, is that they used the key to remove the tire, and forgot to replace it. We called our original salesperson, and also spoke to a sales manager and gave them the opportunity to make this right, but in the end, they refused to compensate us the $60. Honestly, I was shocked that they weren't willing to do what was right and risk losing us as future customers over $60. This was our second hyundai/kia purchase and both times we have driven over 3 hours to make these purchases. It seems like we no longer have to bother looking at Walser for our next vehicle.

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Customer service poor communication. Vehicle two separate visits for repair. Both times the vehicle was there two days, customer service does not answer there phones and they do not return voice mail calls. Only way I get them to call back is talk to someone outside off customer service desk to get them to call me back.

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Sales and Management staff were patient while we waited for our credit union to get the commercial auto loan approved and funded

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Came in later in the afternoon on a Saturday, Timothy Strobel helped me. He was incredibly knowledgeable, helpful, and help advocate with the lender while they were attempting to lower my credit class. The entire team there was great, manager checked in multiple times, everyone was kind, helpful, and advocated for the customer. Great experience, will certainly go back again!

Service was timely and nice surprise to receive bill for $0 for first service appointment!

The dealership was clean and well-organized, making it a great place to shop for a new car. I was surprised they didn’t have any snack vending machines, which I’ve seen at most other dealerships. I liked how the vehicles were displayed right at the entrance to catch your eye. Alex was amazing—friendly, polite, honest, and respectful. He guided me to the vehicle I wanted, and although we couldn’t test drive the exact one I was interested in, he made sure I could test drive a similar model in different colors. His customer service was excellent. The ... Read More

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Google - May 11, 2025

The dealership was clean and well-organized, making it a great place to shop for a new car. I was surprised they didn’t have any snack vending machines, which I’ve seen at most other dealerships. I liked how the vehicles were displayed right at the entrance to catch your eye. Alex was amazing—friendly, polite, honest, and respectful. He guided me to the vehicle I wanted, and although we couldn’t test drive the exact one I was interested in, he made sure I could test drive a similar model in different colors. His customer service was excellent. The only downside was the pressure from the finance team to purchase additional items, like extended warranties. I didn’t plan on buying more warranties since I wasn’t sure I’d keep the car until the warranty expired (15 years), but I felt pressured and ended up buying it—though I later decided to cancel it. Overall, it’s a great place to shop for a car. If you’re working with Alex, you’ll be in good hands. Great job!

Samson was great ! , help us find a good used car to buy . He was more than happy to help and the process was smooth.

We worked with Samson Oyedokun to buy our 2022 Hyundai Santa Fe! He made the whole process so easy and smoothe and was very helpful answering all of our questions!

Great team

Everyone was so nice, got me right in and helped me get new tires. Thank you

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I had all my questions answered and most importantly I didn’t feel like someone was trying to hustle me.

Service after purchase is poor. I have several questions on how various features of my new car work and the salesman won't return my calls. A message to the sales manager was left unreturned. It's been over a week! Also, it took 3 weeks to get Bluelink setup.

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Numerous items. Never received video of work done to start. I left a voicemail at 5:20pm, never received a call back. I called next day to corporate who also tried calling service to no avail. After back and forth, i eventually called again to find out it was ready to be picked up (at 4pm) next day from when i dropped it off. More issues with service manager, very condescending and zero customer service. Also left the general manager a voicemail today looking to discuss more. Should also mention I’m dealing with a charge (unrelated to this) from Carl, ... Read More

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DealerRater - May 8, 2025

Numerous items. Never received video of work done to start. I left a voicemail at 5:20pm, never received a call back. I called next day to corporate who also tried calling service to no avail. After back and forth, i eventually called again to find out it was ready to be picked up (at 4pm) next day from when i dropped it off. More issues with service manager, very condescending and zero customer service. Also left the general manager a voicemail today looking to discuss more. Should also mention I’m dealing with a charge (unrelated to this) from Carl, the previous service rep who didn’t check my warranty… done typing for now, but I have more to say

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This places is very great and there is good agents specially guy named Paul Hustchins he welcome me very well. And the process is very smooth and easy. Got my car within short time. They sale very good cars and well advanced. Check it out guys.

Would like to thank Trish, Alex and the walser colission for making sure our vehicle was taken care of. Thank you for your help!

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Excellent customer service before and after the sale. This was my 2nd Walser purchase and I will definitely purchase from them in the future.

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Troy met us as we drove our car into the garage. Very personable and kind. This was our first experience at the garage with our new Hyundai. We were given a good orientation as to how the service would progress. The car was even ready earlier than predicted. We had lots of questions and Troy kindly answered them all.

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Very helpful process from start to end. Great experience in the vehicle search. I recommend Hyundai Wslser in brooklyn park mn

Rhett Dressel and his team were incredibly responsive, helpful and professional throughout the entire process. This is the second set of vehicles we've purchased from Walser, and because of the amazing customer service once again, I look forward to the next time we can do business together!

Super nice dealer. Samson oyedokun was very helpful

Nothing but a good experience getting my new vehicle at Walser Hyundai! Samson made the process so easy and made my first vehicle purchase a breeze!

Everyone at the desk were very helpful and the service was done ahead of schedule.

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I had an outstanding experience working with Sampson! He is professional, knowledgeable, and genuinely cares about delivering great results. From our first interaction, it was clear that Sampson brings both expertise and integrity to everything he does. He went above and beyond to make sure every detail was covered, and his communication throughout the process was exceptional. I would highly recommend Sampson to anyone looking for quality, reliability, and someone who truly stands out in their field.

Friendly, knowledgeable. Took the time to make sure we got exactly what we were looking for. Very happy with our experience.

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Samson was great to work with, thanks much!

Car got dropped off here to get an engine replaced. But when I got my car back they tore my license plate off and plastic wrap underneath my car. They had my car for over five months and they still did a half job.

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The process to purchase a new vehicle was very smooth and prompt. Tim Strobel, our sales rep, was great to work with. He kept things simple and was willing to help us with our strategy and our numerous questions. Highly recommend Brooklyn Park Hyundai and working with Tim Strobel.

I went in to look at a new car. Azza took me on a test drive and explained all the new safety features as they were happening. My 20 year old car did not have anything close to what the Kona does. She was very helpful explaining everything in the car and the process to purchase it. She’s very knowledgeable, positive, kind, helpful and happy.

i bought my truck from them in February 2024 , got a 2 year extended warranty i should turned away when my dad had asked a question about the tire noise and the sales guy snapped and said “ its used car what more do you expect ? “. But dumbly me bought it anyway. issues started two months later when i brought my truck in for wear on the outer tires. (mind you they told me they were brand new tires) sooo comes back i need alignment, i said dont you typically do that when you put tires on. and the service guy laughed at ... Read More

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DealerRater - May 2, 2025

i bought my truck from them in February 2024 , got a 2 year extended warranty i should turned away when my dad had asked a question about the tire noise and the sales guy snapped and said “ its used car what more do you expect ? “. But dumbly me bought it anyway. issues started two months later when i brought my truck in for wear on the outer tires. (mind you they told me they were brand new tires) sooo comes back i need alignment, i said dont you typically do that when you put tires on. and the service guy laughed at me said l guess we forgot, so i needed new tires and an alignment that i was responsible for cause i drove it off the lot. Now i brought it in for no heat. and mind you i live with 3 mechanics so before i even step foot in the place i know whats wrong but thats where my warranty says i have to bring my vehicle , well back to the heat. first week days “ oh theres heat , but your leaking fluid but i cant find where “. You need a serpentine belt and battery cleaning . so then week two i come in get belt fixed and battery cleaning. and this time its not leaking , k cool. tell them to fix the pulley while were at it. ( was not done ,battery wasnt even touched but pocketed my money ). so go home day later leaking antifreeze all over the drive way. i bring it back do the inspection , i show them them they did NOT touch the battery. and guess what. theres a leak 😂 so i lost it. probably not correct but i did , i asked them for the manager. they refused. i told them that they lied to me and they played games and they never touched my car , their excuse was “ theres people who love their job , && theres ones who show you got pay check, guess you just got someone who showed up for paycheck “. k so still cant talk to manager. i need 1200 dollars worth hoses to fix my heat. that wasnt covered under warranty. mind you my issuse wasnt nothing covered under warranty it was the lies and disrespect, so i couldnt drop it. i tried to call corporate and they told me “ this is private owned even though our name is on it , nothing we can do “. so i went to the dealership next day and refused to leave until i talked to manager , mind you yes service manager was super nice delt with listened to me about my concerns, also told him i tried calling but you sit on hold for hours he said “ yeah goes to a call center before gets here “. ( i tested that theory watched the phone ring staff was just worried about playing on their phones) but he was gonna have them fix my truck. 😂. well the heat in my truck only works in the front , said they had to cut the back off . so bring my truck back in 2 months later. all i smell is gas and tranny slipping , so i dropped if off and jokinly told the guy buy it back from me its nothing but bad luck. he says okay ill have sales. well sales texts me few hours later says my trucks in high demand offers me 3 grand for it i said noooo, i owe way to much on it , he said okay 4. i said noooo thanks . well anyway service then calls me . your tranny is not slipping we suggest 800 dollar tranny flush , and you need pulley but the pulley might be under warranty so let me call them , 5 hours later they call to tell me that my warranty expired 200 miles ago. i said what you mean i bought a 3000 dollar warranty for 2 years. nooo you didnt they tell me. but now my tranny is slipping ( weird now my warranty is expired its slipping) so i tell them not to touch it ill pick it up the next day. next day rolls around 8 am another service guy calls me , i told him the issue. i was having and he said what , i told him about the guy texting me about selling it he says “ yeah we send that to everyone “ said okay , he tells me he drove my truck and its slipping in 2/3 but no lights on and he drove it around the block, ( first it’s not slipping, it’s then it is , then its only in 2-3 ) now asked me about my truck and then goes “ you really need suv” i said yes , i transport alot neices nephews “ “

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Always provide an excellent customer experience. They are very friendly, courteous and professional. Excellent service from Troy. I've noticed that a few people are not longer in the service department and also a lack of communication with the progress on the service provided this time

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